This page explains how to delete your MotionPad account. It applies to the four apps published by Genius Holdings Co., Ltd. (薩摩亞商傑尼斯投資控股有限公司台灣分公司): MotionPad Arcade, MotionParty, MotionPuck, and MotionSports (all four share the same account).
Delete in the app
- Open any MotionPad app and sign in with the Google or Apple account you want to delete.
- Go to Settings → Account → Delete account.
- Read the notice, then confirm the deletion. To confirm it's really you, the app will ask you to sign in again with the same account before deleting it.
Deleting your account in any one app deletes the account shared by all four.
What gets deleted
- Account sign-in data (account identifier and email address)
- Redemption records and account entitlements: the unlock status of all four games, plus any Extra Account you purchased
- Your AI credit balance, history, and usage records
- Feedback you've sent
Records of your in-app purchases are unlinked from your account. The transaction ID, product, and time are kept as required by accounting and tax laws, for refunds and reconciliation.
We also keep: admin and system activity logs, such as actions our staff took on your account in our admin system and records of an Extra Account entitlement being revoked after a store refund (including your account identifier, kept long term for auditing and to show that we handled your requests); AI Gateway records from using AI credits (no content, only a code calculated from your account, token counts, costs, and similar data), which are deleted automatically once they reach a set limit; and your account identifier and the deletion time, to block sign-in credentials issued before the deletion, cleared once the sign-in account is confirmed deleted.
Deleting in the app takes effect right away: the data to be deleted is removed from our database immediately, and copies in our database backups are automatically overwritten within 30 days. Your sign-in account is managed by Google's Firebase Authentication, and Google removes it from its live and backup systems within 180 days. Data we are required by law to keep will be deleted once the legally required retention period ends.
Before you delete
- Licenses can't be restored after deletion. Redeemed serial codes won't become redeemable again, and signing back in with the same Google or Apple account won't bring your licenses back.
- Unused AI credits are forfeited and won't be refunded. Extra Accounts you purchased can't be restored either.
- Scores on your phone aren't affected. Scores and player profiles are stored only on your phone, so deleting your account doesn't delete them. To clear them too, delete the app from your phone.
- If you want to keep your scores for later, export them in the app first.
If you can't open the app
Email service@genius-gh.com from the email address of the account you want to delete. Use the subject line "Delete account" and tell us how you sign in (Google or Apple). Once we've verified your identity, we'll delete the account for you and confirm by email.